FAQ

1. What is a proxy server? How does it work?

A proxy server is an intermediary server between you and the target website. Your requests are first sent to the proxy, which forwards them, retrieves the data, and returns it to you, thereby hiding your real IP address.

2. What is a static ISP proxy? What are its advantages?

A static ISP proxy provides a long-term, unchanging IP address directly from an Internet Service Provider. It combines the authenticity of a residential IP with the stability of a fixed IP, making it ideal for tasks requiring a stable, long-term identity, such as account management.

3. How do you guarantee proxy connection speed and stability?

We ensure low latency and high availability through our self-built high-speed network infrastructure, intelligent routing algorithms, real-time monitoring, and load balancing technologies.

4. What is the billing model?

We offer flexible billing models, such as pay-per-traffic (GB), pay-per-IP, or time-based packages. You can choose the most cost-effective option based on your business needs.

5. Is there a free trial or refund guarantee?

Free Trial: We offer a free trial allowance of 200MB for new users to verify if the service meets your needs. Please contact customer support to claim it—you will also receive an additional 10% discount! Refund Guarantee: If the proxy service is unavailable, we offer a refund.

6. How can I check proxy usage and remaining balance?

You can view real-time usage data like traffic and request count, as well as your package's remaining balance, on the dashboard in your personal center.

7. What payment methods are supported? Can bills be customized?

We support various payment methods including credit cards and PayPal. For enterprise clients, we can provide customized invoices with company information.

8. How can I contact you if I need more services or a customized solution?

Our account managers are ready to assist you. Please submit your requirements via the "Online Customer Support" or "Official Email" section on our official website, and we will promptly develop a solution for you.

9. Is your proxy service legal?

Proxy technology itself is legal, but specific usage must comply with local laws and our Terms of Service. We strictly prohibit using our service for illegal activities such as hacking, fraud, or sending spam.

10. Are the residential proxy IP sources compliant? How is end-user privacy protected?

Our residential IPs are obtained through voluntary participation programs with global partners and app users, fully compliant with data privacy regulations like GDPR. We employ technical measures to ensure the anonymity and security of end users.

11. Is user data secure when passing through the proxy?

We provide HTTP(S) encryption protocols to secure your data transmission. We do not log or store any specific business data you transmit through the proxy.

12. Will using a proxy be detected by the target website?

High-quality residential and mobile proxies mimic real user behavior, significantly reducing the risk of detection. However, no proxy can guarantee 100% avoidance of detection by advanced anti-bot systems.

13. How do I set up and use the proxy?

You can generate a proxy address (IP:Port) in the control panel and then configure it directly in your browser, scraping tools (like Scrapy), or code. We provide detailed documentation and code examples (e.g., Python, Node.js).

14. Do you support rotating IPs (dynamic proxies)? How do I set the rotation frequency?

Yes. You can set proxy sessions in API requests to rotate per request or per minute, or configure global rotation rules in the control panel.

15. Can I get IPs from specific countries or cities?

Yes. You can specify a geographic location using parameters like country or city in your API request, and we will assign you a proxy from the IP pool in that region.

16. What should I do if I encounter connection failures, slow speeds, or IPs being blocked by the target website?

First, try switching proxy IPs or checking your endpoint settings. If the issue persists, submit a ticket via the control panel. Our technical support team will assist with diagnosis. We also have an automatic IP replacement system to handle blocks.

17. Do you provide an API?

Yes, we offer a full-featured REST API for dynamically obtaining proxy lists, querying usage, managing accounts, etc., making it easy to integrate our service into automated workflows.

18. What are the technical support channels? What is the response time?

We provide 24/7 online ticketing and email support. For enterprise plan clients, we offer dedicated account managers and faster response times.

19. How do I manage team access and permissions?

You can create sub-accounts and assign specific access permissions, IP whitelists, and usage quotas to different members or departments for granular management.

20. Are there logs for proxy usage? How long are they kept?

To ensure service operation and troubleshoot issues, we log minimal connection data (e.g., connection time, IP, traffic). These logs are automatically deleted after 30 days and are never linked to your specific activity content.